Shipping policy

1. Order Processing & Dispatch
All orders are carefully processed and dispatched within 1–3 business days after payment confirmation. To guarantee the freshness and intactness of our seafood products, we arrange packaging and shipment efficiently to minimize your waiting time and ensure you receive your order as promptly as possible.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Standard international delivery generally takes 7–14 business days, with the exact delivery time varying by destination country, local logistics conditions and customs clearance progress. If you need faster delivery, you can choose our expedited rush shipping option during checkout for an accelerated shipping experience.
3. Shipping Cost & Transparent Pricing
No hidden fees! All shipping costs are calculated in real time based on your total order weight, package size and shipping destination. The final and accurate shipping fee will be clearly displayed on the checkout page before you complete payment, so you can always shop with full transparency.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or related handling fees, which are determined and charged by your local customs authority. These additional charges are the sole responsibility of the recipient. We highly recommend you check your local import policies and regulations in advance to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, high-strength, shockproof and fresh-keeping packaging materials specially designed for ocean products. Our customized packaging can effectively protect items from extrusion, damage and deterioration during long-distance transit, preserving the freshness and quality of your seafood orders.
For high-value orders, we provide an optional shipping insurance service at checkout. Shipping insurance covers unexpected loss or damage during transportation, bringing you extra safety and peace of mind for every purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you find package damage, leakage, severe deformation or product abnormalities, please take clear photos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you discover any product quality defects after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including returns, exchanges or compensation in accordance with our after-sales rules.
7. Customer Shipping Support
Our professional customer service team is always available to help with all shipping-related questions, including order tracking, logistics inquiries, customs issues, delivery delays and after-sales problems. Feel free to contact us anytime, and we will respond and resolve your issues as soon as possible.
Final Note
We are committed to optimizing our logistics and packaging systems continuously. Our goal is to deliver fresh, high-quality New Zealand seafood to customers around the world with a fast, safe and worry-free shipping experience.